Privacy Policy
At Lend U, your privacy matters. As a licensed mortgage brokerage, we are committed to protecting the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable laws.
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1. What Information We Collect
We collect personal information necessary to provide you with mortgage and financial services, which may include:
- Full name, address, and contact information
- Social Insurance Number (if required for credit checks)
- Employment and income details
- Banking and financial information
- Credit history and credit reports
- Property details
- Other information you voluntarily provide
2. How We Use Your Information
Your personal information is used strictly for the following purposes:
- To assess mortgage suitability and product eligibility
- To complete mortgage applications and submit to lenders
- To communicate with you throughout the mortgage process
- To verify your identity and conduct credit checks (with consent)
- To comply with legal and regulatory requirements
- To provide updates and relevant financial information, if subscribed
3. Consent
We obtain your consent before collecting, using, or disclosing your information. Consent may be express (verbal, written, electronic) or implied (by using our services). You can withdraw your consent at any time, subject to legal or contractual restrictions.
4. Disclosure of Information
We may share your information with third parties only when necessary, such as:
- Mortgage lenders and financial institutions
- Credit bureaus and verification agencies
- Legal or regulatory bodies, as required by law
- Service providers assisting with our business operations
We do not sell or rent your personal information.
5. Data Retention and Security
Your information is retained only as long as necessary to fulfill the purposes for which it was collected or as required by law. We use secure physical, electronic, and procedural safeguards to protect your data from unauthorized access, disclosure, or misuse.
6. Your Rights
You have the right to:
- Access your personal information
- Request corrections or updates to your data
- Withdraw consent for certain uses
- File a complaint with the Office of the Privacy Commissioner of Canada if you believe your rights have been violated
7. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing personal information.
8. Contact Us
If you have questions about this Privacy Policy or wish to access or correct your personal information, please contact us:
Our privacy team is here to help you with any questions or concerns you may have about your personal information. We're committed to responding promptly to your inquiries.